Shipping policy

Shipping Policy

StormPup currently ships exclusively to customers within the United States.

Free US Shipping

We offer free standard shipping on all orders within the United States.

Estimated Delivery

Estimated delivery time is approximately 8–14 business days.

Delivery estimates may vary due to carrier delays, weather conditions, holidays, customs processing, or other circumstances outside our control.

Once tracking information becomes available, it will be provided to you so you can follow your shipment.

Multiple Packages

In some circumstances, items from the same order may be shipped separately and arrive at different times.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered processing.

Lost or Delayed Orders

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at Info@stormpup.net and we will investigate the shipment.

Contact

StormPup
Baumgartenweg 26
35415 Pohlheim
Germany
Info@stormpup.net